Refund policy

Last Updated: July 24, 2026

We want you to be satisfied with your purchase. Please read the following return and refund policy carefully.

Return Window

You may request a return within 30 days from the date you receive your order.

Returns Due to Product Issues

If the item you received is damaged, defective, or has quality problems, we will cover the return shipping cost. Please contact us within 30 days and provide clear photos of the issue. Once approved, we will provide a prepaid return label or reimburse the return shipping fee.

Returns for Other Reasons

If you wish to return an item for reasons such as change of mind, wrong size, or color preference, the item must be unused, in its original packaging, and in the same condition as received. In these cases, the customer is responsible for the return shipping cost.

Non-Returnable Items

  • Items that have been used, washed, or soiled
  • Items without original tags or packaging
  • Personalized or customized products
  • Items marked as “Final Sale” or “Non-Returnable”
  • Items returned after the 30-day return window

Items that do not meet the return conditions will not be eligible for a refund and will be returned to the buyer at the buyer’s expense.

Return Process

  1. Contact our customer service at service@jiupetio.com within 30 days of receiving the order.
  2. Provide your order number and the reason for the return. For product issues, please include clear photos.
  3. Our team will review your request and provide return instructions or a prepaid return label (for approved product issue returns).
  4. Ship the item back to the return address provided by our customer service team.
  5. Once we receive and inspect the returned item, we will process your refund.

Return Address

The return address will be provided by our customer service team after your return request is approved. Please do not ship items back without prior authorization.

Refund Timeline

Refunds are typically processed within 7–10 business days after we receive and approve the returned item. The refund will be issued to your original payment method.

Due to varying bank processing times, it may take an additional 5–10 business days for the refund to appear on your statement.

Restocking Fee

We do not charge any restocking fees.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order.

Orders Not Yet Shipped

If your order has been paid but has not yet been shipped, you may request a cancellation. Once the cancellation is confirmed, a full refund will be issued to your original payment method.

Orders Already Shipped

If your order has already been shipped, it cannot be cancelled. You may request a return after receiving the item according to the return policy above.

Contact Information

U.S. Customer Service
5114 Point Fosdick Dr, Ste F
Gig Harbor, WA 98335
United States

Phone: +1 253-458-6745
Email: service@jiupetio.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)